02 Nov Zeiders Receives Contact Center Award

Zeiders Enterprises, Inc. is pleased to announce our recognition as the 2022 Best Medium Contact Center by the International Customer Management Institute (ICMI). This ICMI Contact Center Award focuses on organizations dedicated to improving the customer experience and increasing efficiencies at every level in the contact center.

ICMI’s Global Contact Center Awards program is dedicated to recognizing the best of the best in the customer service industry. The ICMI Awards program represents the entire contact center and customer service industry, from all sectors both public and private and of all sizes.

Paul Richardson, Zeiders President and CEO commented, “We are both gratified and humbled to achieve this prestigious industry award reflecting the excellence and dedication of our team in meeting the needs of our customers. This award acknowledges Zeiders mission to serve the military and veteran communities and their families with innovative customer-focused, people-centric strategies and progressive technology tools. This recognition is a result of every single person on the team contributing their best, focusing on connecting, engaging, and delivering superior services every day.”

As a multi-year ICMI-certified contact center and multiple award winner, Zeiders contact center best embodies the ideals, philosophies, and values of ICMI. The Zeiders contact center team is agile and responsive in all areas of program management, stakeholder connections, and contact center operations while never forgetting our mission to support Military spouses with their career and education opportunities.

See the full list of the 2022 ICMI Global Contact Center Award Winners.